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Getting large data sets with the Zendesk API and Python



已于 2021年3月26日 发布

This is a continuing discussion about the article Getting large data sets with the Zendesk API and Python in the developer documentation.


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      Am I understanding this correctly that we can't pull Zendesk tickets and their attachments? I hope I'm wrong....

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      Hi Heather! Attachments are stored in a URL, so you can access them, you would just need to manage those downloads separately.

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      Hi Justin Laing,

      There are APIs and other product functionality to export information. There are also third-party apps in the Zendesk Marketplace that can help.

      If setting up ongoing exports, see the incremental export APIs:

      What is the recommended method to regularly export Zendesk Support data?

      If wanting to get specific information, see one of the many REST APIs:

      https://developer.zendesk.com/rest_api/docs/support/tickets#list-tickets

      Other product export option:

      Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)

      Zendesk Marketplace options:

      https://www.zendesk.com/apps/directory/?q=export

      Hope the above gives some ideas and next steps on export options!

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      I'm looking at exporting tickets.  How would I manipulate the code to do such?

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