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Create dependency ticket fields

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Marco van Bergeijk

已于 2021年7月19日 发布

I would like to create a field called category and a field called subcategory. The subcategory field may only show fields that belong to one category. eg. category is "Color" and the subcategories can only be Red, Green and Blue. If I choose a different category, eg car brand, I can only choose Volvo, VW, etc.

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      Marco van Bergeijk

      I create a ticket with this question and the answer was that is not possible. So I create this item. I can solve this with the solution you mentioned. Please close this thread! Thanks. 

       

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      Andrei Kamarouski

      Hi Marco van Bergeijk, 

      You can achieve this with different tools depending on your Zendesk plan and features:

      1. You DO have multiple forms and Conditions - use conditional fields to make fields dependent. 
      2. You DO NOT have multiple forms and Conditions - use drop-down field for categories grouping 

      P.S. Look at my ZD Community post about ticket categorization. I hope this will be helpful.  

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