To add multiple CCs at once

Hi All,

We at Eastern Logic have recently published a new app to the Zendesk Marketplace which addresses this specific use case.  The app is called Macro CCs App and can be found here.  It is free to install and free to use.  Please feel free to reach out with any questions or feedback.  You can also see our Help Centre article for more information on how to use the app.

Hi Kyle B, 

Any update on being able to add a cc through a macro?

Hi Kyle B, 

I am also on facing the same issue on Zendesk Macros. 

"Add Follower" only allows me to add certain users - only the staff in my company are able to be added as followers, but my client users are not able to be added as followers. 

I would think an 'Add CC' function is very useful for zendesk applications.

Is there another way to Add CC Email addresses?

Alright, so it's now called "Add Follower" but acts the same as "Add CC" did. Try using "Add Follower" to see if that will let you do what you need. 

You're right. I hadn't updated the CC section of my side yet. Now that I have, I no longer see the 'Add CC' in my list of actions either. Let me see what I can find and get back to you. 

Can you open the Admin Center and go into the Objects and Rules > Tickets > Settings to see if "Enable CCs on tickets" is enabled?

Do you not see "Add CC" in your list of actions?

Add CC isn't an option in the macro actions