Copy / Duplicate Help Centre articles

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已于 2015年3月17日 发布

Please can you allow us to copy / duplicate a Help Centre article.

Currently the only way to do this is to create a new article, paste the source code across articles. Even this solution has its drawback as any attachments are lost in the process.  

This feature would also solve the issue of creating backups which we are also doing manually at present.

thanks

Craig


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165 条评论

1263082203269 - is there a new link to the roadmap you referenced in earlier comments?  I too tried the link provided and found that the page no longer exists.  

 

+1 for the article multi placement and +1 for copy/paste articles.

0


The Content Blocks are not the same.  The ability to copy/clone/duplicate an entire article to produce a new one that has slight alterations is what we are all after.

3


Hi Amie Brennan,

I knew that option, thanks, it's for adding articles via Knowledge in Support. We still need to be able to apply templates in the article composer when creating articles directly in Guide. 

0


hey Tatiana Christensen

The ability to create an article template already exists. Check out the guide here on how to do it: Creating templates for Knowledge

Hope this helps. :)

1


+1 on that ! must be easy to do ! 

1


+1 need this and/or ability to apply a text template to the article editor to enable a consistent structure of specific article types. 

0


+1

Can't wait for this feature!

Some updates?

0


Hi All, 

I'd like to give you a quick update on the progress of this feature. Regrettably, our development pace hasn't been as swift as we initially planned, and we're unable to roll it out within this year as planned. We are, however, committed to making it happen and are actively working on it. Our current aim is to have the first deliveries to share with you next quarter. We appreciate your patience and understanding during this time.

 

-2


Is there any update on this roadmap? We're close to the end of the year and there is still no update or any rollout plan. 

2


Wow, over 8 years of asking for this feature, and it still hasn't been delivered (nor something similar/alernative that would tackle the issue of having to duplicate everything manually). Makes me wonder if asking for a feature is relevant at all.
Especially when it's something as simple as duplicating an article, every other knowledge base competitor has it.

6


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