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Report on Received At Email Address

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已于 2017年7月11日 发布

It is important that we understand which email addresses are receiving the most traffic. It would be helpful to include "Received at" email address in the ticket attributes sent to Explore.


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63 条评论

+1 - I'd like to create reports to show a breakdown of how many emails we're receiving at each support address. Doing this by populating a custom field with a trigger is not a sustainable process.

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Can anyone report any progress on this problem? Seems to be a pretty basic expectation. 

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From my point of view a must have to understand and monitor customer communication via different email addresses.

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+1 great to have this feature soon

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+1 to have this

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+1 to have this date in Zendesk Explore. This is an obvious question (since a while) and should be available in the reporting tool. Hope to see soon a real action plan.

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Shocked this field is not in Explore. I echo the comments above, please add asap.

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Piling on here, please add this to Explore. This is yet another basic item that is missing from the move from GoodData.

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We have 70+ email addresses within our Enterprise account and depend on being able to see how many tickets we receive per address. There is a workaround with adding a specific tag to each ticket allowing to identify the "received at" email, but it is not beautiful. Therefore having an attribute in Explore to report upon is critical for us.

 

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This would definitely be nice to have. We use MANY different incoming email addresses for many different reasons to "segregate" tickets. What's odd is that this attribute IS available in a view. Unfortunately, views only go back so far (6 months, I think?) whereas Explore goes back as far as you'd like.

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