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Attachments in Community
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已于 2015年3月19日 发布
Even with a small file size it would be nice to have attachments. Sharing a save file, a product .log file, etc. Right now even if it's a tiny file I have to either open a ticket, open an e-mail chain, or host it on Drive/Dropbox and link to it.
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59 条评论
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Kasper Sørensen
Hi everyone,
We’ve been evaluating this request for some time now and I want to give you an update. Overall we have found that adding attachments to community content gives rise to a lot of concerns. There’s a big risk of abuse when it comes to attaching any kind of file and publishing it online. These risks apply both to Zendesk and to our customers and their users. We evaluate that the use-cases do not warrant the amount of effort needed to prevent abuse. However, we do want to make improvements to community content to alleviate the need for attachments.
I see quite a few requests in this thread for attaching videos, and yes this is a specific type of content addition that we want to work on - We will soon be working on adding video embedding to community content. The actual videos will be hosted on services like Youtube, Wistia or Vimeo, companies that are excellent at moderating and securing such content. We will also have to bolster our moderation pipeline to let customers control what video content to allow.
For other types of attachments, we generally see a tendency to use hyperlinks rather than sharing large files directly on websites. For example, for sharing code that doesn’t fit into a simple snippet, we think GitHub and similar services work a lot better. Or if you want to share a document, a presentation or a spreadsheet the various online office suites all have sharing-by-linking support. Finally, services like Dropbox, OneDrive, Google Drive, WeTransfer make simple sharing of files easy, and can be linked to as well.
With all this in mind, I am marking this request as “Not planned”. I thank you all for all the great feedback and hope to excite you all with all the great community functionality that we will be working on instead!
-1
正式
Kasper Sørensen
Hi everyone,
We’ve been evaluating this request for some time now and I want to give you an update. Overall we have found that adding attachments to community content gives rise to a lot of concerns. There’s a big risk of abuse when it comes to attaching any kind of file and publishing it online. These risks apply both to Zendesk and to our customers and their users. We evaluate that the use-cases do not warrant the amount of effort needed to prevent abuse. However, we do want to make improvements to community content to alleviate the need for attachments.
I see quite a few requests in this thread for attaching videos, and yes this is a specific type of content addition that we want to work on - We will soon be working on adding video embedding to community content. The actual videos will be hosted on services like Youtube, Wistia or Vimeo, companies that are excellent at moderating and securing such content. We will also have to bolster our moderation pipeline to let customers control what video content to allow.
For other types of attachments, we generally see a tendency to use hyperlinks rather than sharing large files directly on websites. For example, for sharing code that doesn’t fit into a simple snippet, we think GitHub and similar services work a lot better. Or if you want to share a document, a presentation or a spreadsheet the various online office suites all have sharing-by-linking support. Finally, services like Dropbox, OneDrive, Google Drive, WeTransfer make simple sharing of files easy, and can be linked to as well.
With all this in mind, I am marking this request as “Not planned”. I thank you all for all the great feedback and hope to excite you all with all the great community functionality that we will be working on instead!
-1
Ron de Vries
Hi,
Any updates on this?
0
Thomas Bürkli
Hi, we are evaluation gather for our community forum software.
For us the non-image attachment support is a must have to easliy exchange files like logs, save files, etc.
Can you provide an status update on this request? Any plans to realize it soon?
0
Kevin Ford
I'll chime in as well. Our users also cross share documents like XML config files.
1
Christophe LANDRET
Hi, the ability to attach documents to posts and comments (other than images, e.g. log files) would be really helpful. I am a bit surprised that this is not the case already. Thanks.
1
Jeremy Robinson
We would really like to use this as well, as our users may cross-share documents and other file types because we facilitate a lot of collaboration regardless of the business name someone may work for. Additionally, we have some whitepapers and other documents that we don't have stored internally to provide links to, and they serve a larger audience and purpose if we place them in the Community.
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David Cusick
This would be extremely helpful for our users. This is considered to be the biggest shortfall of our community pages by many of our users, and it is very frustrating for them to not have this option.
2
Sam Donovan
I would also like to add that our team would like the functionality for end users to add documents (not just images) to Community posts. Thanks!
Sam
1
Rocco Pigneri
Two years later, I would still love to see attachments added to community posts!
1
Nicole Saunders
Hi all -
I'm happy to share that the product team has resumed development on the Community platform. Please continue to upvote and share detailed comments for the features you'd most like to see them prioritize. Thank you for your feedback!
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