Zendesk spellcheck

1. 4
2. daily
3. Real-time detection of errors with suggestions for corrections

1. 3

2. Daily

3. Real-time

+1

To answer your questions Amisha:

1. 3
2. Daily, down to the minute as our reps send out email replies 24/7.
3. We would prefer real-time detection to immediately see errors.

1. On a scale of 1 to 5, with 5 being a blocker to your workflows, how would you rate the priority of having a native spell checker and grammar checker? Spell checker, 1 (most of our org uses Chrome, which has one built in), Grammar checker, 2.5, as it's not really a blocker but can slow us down.
2. How often do you think you would use this feature in your daily tasks? (e.g., daily, weekly, occasionally) across our team? multiple times daily 
3. Would you prefer real-time detection of errors with suggestions for corrections, or would you rather have a button that allows you to batch correct your spelling and grammar at once? real-time detection of errors.

The same as Shannon above.

Priority 3

Daily

Real-time

• On a scale of 1 to 5, with 5 being a blocker to your workflows, how would you rate the priority of having a native spell checker and grammar checker? - 3

   

• How often do you think you would use this feature in your daily tasks? (e.g., daily, weekly, occasionally) - daily (hourly)

   

• Would you prefer real-time detection of errors with suggestions for corrections, or would you rather have a button that allows you to batch correct your spelling and grammar at once? - real-time detection of errors with suggestions for corrections.

This is a feature that we would like integrated in Zendesk, as it will improve the experience for both customers and end-users.  Below is additional feedback

1. On a scale of 1 to 5, with 5 being a blocker to your workflows, how would you rate the priority of having a native spell checker and grammar checker? > 2
2. How often do you think you would use this feature in your daily tasks? > Daily
3. Would you prefer real-time detection of errors with suggestions for corrections, or would you rather have a button that allows you to batch correct your spelling and grammar at once? > Real-time detection of errors with suggestions for corrections

Hi 1264663901569 ,

Good Zendesk is following up on this.

To answer your questions:

1. It will be a 4. It's not a workflow blocker, as it's possible to send messages with bad grammar. But, we have agents that write in several non-native languages, which they write 80% fluent. We need the spell checker for the additional 20%.
2. Daily, even every second, as every second messages are sent out.
3. Real-time detection, so agents immediately see the errors and even learn from it.

+1 to this. 

It is getting harder to approve third party add on's for Zendesk for security reasons. So it would be wonderful if basic spelling & grammar could be native.