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Slack integration with Guide
已于 2018年6月21日 发布
Our clients use the Follow button on the New Release Notes section of our Help Center, and they have requested to be notified in Slack (instead of via email) when there is a new article added. This would be a really great way to keep clients informed without clogging up their inboxes.
Thanks!
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32 条评论
Hugo Silva
The feature would be awesome if we could have a dashboard within the App Zendesk on Slack, where we could see in tabs the latest messages (updates to the ticket, answers from the customers, information about tickets that we're following), the tickets that are assigned and we're following, from the perspective of the agent. (This would be called personal configuration. This would be different from tracking the tickets to a channel as it is happening right now.)
This would enable agents to see the notifications from their tickets pop up fast, allowing them to read the ticket already directed on Slack instead of having to check the email or constantly refresh the Zendesk app support.
This would make the support much faster and easier to track, instead of always checking the queue.
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Ajit Singh
Hi Zendesk team, it seems this feature was requested 6 years ago. Is there any movement on this? If not, can you suggest a workaround? We really would like to be notified on Slack every time a new article is published or modified.
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