Allow articles to be posted to multiple sections

Rachel Clarke I would not say that this 1 feature request should be what holds you back from using Zendesk. This feature would be extremely helpful, but the software as a whole is extremely valuable. And I can say from experience that sometimes the features we want may be on their road map but some others that take a significant amount of work might be more important even if we do not understand why from outside. I definitely recommend this product. 

However, I do look forward to this request becoming part of reality, we have multiple articles we would like to post in multiple locations. 

7 years ago and this many people asking and it's still not in place ? surprised to see this and not ideal as someone looking to start using zendesk 

+1

Nicole - Community Manager

You mentioned that an EAP could be here as early 2020. Can we get an update on that?

I need that too, pleeeeaaase !! :-)

Owen Skarpness

With redirects in place, you can simply create two articles in different categories, complete with tags, then redirect one to the other. 
You'll only need to make edits to the final landing page, while the redirected page can be blank or retain historical information. 
This has done pretty well for us to mimic the functionality of having individual articles in multiple places.

You inspired me to create an easier to manage version of what you suggested. 

How to Include Article in Multiple Sections

Obviously, the best case would be for included support but this should at least help some until then. 

Looks like this feature is being planned, but unfortunately it's for Guide Enterprise customers only. 

Can't describe how disappointing that is...

Re-posting this for new eyes on this thread as it's been buried in previous pages:

This workaround creates nearly identical functionality:

While this article describes the process for "deleted" help center articles, it works identically for active ones: https://support.zendesk.com/hc/en-us/articles/217958367-Redirecting-traffic-from-deleted-Help-Center-articles

With redirects in place, you can simply create two articles in different categories, complete with tags, then redirect one to the other. You'll only need to make edits to the final landing page, while the redirected page can be blank or retain historical information. This has done pretty well for us to mimic the functionality of having individual articles in multiple places.

Please release this soon. We are piloting ZenDesk Guide (as well as ZenDesk overall), and in the midst of making a decision as to what support platform we move to. This feature would be very helpful.

This is taking way too long to implement.....do you know how mickey mouse this makes our help centres look?