Unhide/hide messaging widget

Same issue here ,

Web widget messaging disappeared after clicking the down arrow button and for that, I have to reload the page again to show the message web widget option. Please help here,  after clicking  widget should just close  not disappear unless the user clicks the x icon

Hi Miranda, is it possible to show/hide the widget based on the tags a user has? We are trying to implement the widget on our zendesk guide for "PREMIUM" tagged users

Hi All,

I'm pleased to announce that the hide & show APIs for the messaging Web Widget are now available.  These APIs are typically used to hide/show the Web Widget on certain page URLs or during different times of the day (to align with business operating hours).  

• Link to the developer documentation

If you have any questions or feedback, please do not hesitate to let me know.  We look forward to hearing how you implement these on your website!

- Miranda.

Thank you 1263082268129, I should have been more specific - yes we are needing the ability to do it per page. We'll be keen to see it in a future release

Hi Tim,

>I wondered about the ability to OFFSET the widget too?

The offset setting is now available within Admin for messaging.  The settings apply to all pages though and not per page via an API.  Are you trying to adjust the position per page?  Unfortunately, that's not possible today but it's something that we will log for future consideration.  Thanks!

Thank you 1263082268129, that is good news for us. 

I wondered about the ability to OFFSET the widget too? Is that also planned? We had that ability previously. We used it on pages where we had UI button consistency needs, where we needed to not obscure navigation buttons with the widget 

Hi Tim Sulzberger,

It's coming!  We are working on hide/show APIs within messaging right now.  We expect to release in about 3ish weeks.  Stay tuned!

- Miranda. 

Hi 1263082268129, I wondered if a release has been set for the show/hide API's within messaging?

We'll benefit from this as we needed to remove the widget completely from certain company pages during the transition to messaging. We are planning to reinstate the widget upon the new supported features being released

Hi Miranda Burford,

I'm looking to hide the zen desk messaging widget completely (not for the classic widget), when a user is on a certain page or tab.

Are there any roadmap updates regarding the hide/show messaging widget API in 2023? There are some unfavorable solutions we've had to implement to hide the zendesk messaging widget, which has caused remnants of the zendesk elements when they are not supposed to appear. 

Hi All,

You'll be pleased to hear that we have plans to introduce hide/show APIs within messaging in 2023.  It's currently on the roadmap but I don't have information around timelines at this stage.  Hopefully it's early in the new year but I can't make promises quite yet.  I should be able to provide a more accurate timeline in February 2023.

Thanks,

- Miranda.