Editing 'Description shown to end users' for Description field per ticket form

Ifra Saqlain I was able to change the Zendesk standard title 'description' to 'share feedback'. Now the 'description' field is no longer a requirement and someone can submit the form but it won't create a ticket in Zendesk. We are using this form for our internal customer portal, so a Zendesk login is not required.

I tried the code below as I found it in another Zendesk article, but it doesn't seem to work. Are you able to help me with making the required field a requirement for submission? Below are two different scenarios I'm running into. 

</script>
<input type="request description" required/>
</script>

I am running into two issues:

1) When I am logged in as Zendesk admin, I get the form view I want where email is optional and the description is required, see below. I can submit the ticket with only the description field completed and it'll create a ticket in Zendesk.

• Without logging into Zendesk, this is the ideal customer experience I want since this form is on our customer portal. 

2) When I am not logged into Zendesk, the email and description fields can be bypassed, and it won't go anywhere. If our customer only fills out the description field, it won't go into Zendesk. Both email and description are required, but it doesn't give the Zendesk standard 'error message'.

 

Thanks so much in advance for your help!

Do refresh the page once or twice..

 

Nicole, I just saw your HC and I'm getting icon instead of Unicode,  clear your browser cache or check on another browser.

I found similar to this:

Ensure the browser and editor are using UTF-8 encoding instead of ISO-8859-1/Windows-1252.

Or use ’

 

Reference

https://stackoverflow.com/questions/2477452/%C3%A2%E2%82%AC-showing-on-page-instead-of

Ifra, promise last question! lol. Do you have any idea why the fields now show "â-3/4" at the side? It shows on all forms. Not all fields on the forms, but quite a few. I haven't seen this before. 

 

 

 

 

 

Don't Say sorry, It happens!

I have removed the URL from all posts.

Oh my gosh, Ifra! Please forgive my ignorance. You are absolutely correct, I was placing it in the js file under the wrong brand. I always forget about that! I am so sorry!!

If you can, can you just remove the company name out of the URLs in your post, I would greatly appreciate it! :) 

You're a rockstar!!

I just saw your script.js file of live theme, there isn't the code which I shared above.

I hope you are adding that code in your live theme and then test.

Even with the code in there, I'm not seeing updated fields on the form. ZenDesk won't let me attach a picture to this comment, but alas, it's still the same. I'm incognito and refreshed, still the same. I will look to see if there is other code in the js page that may be conflicting. 

 

 

Nicole, code is working fine, currently the label is 'Main Working Location' and 'Description' but after adding the code snippet it would be 'Department' and 'Additional Notes/Description'.

 

 

 

Hi Ifra, 

That didn't work either. Thanks for trying though!

Hi Nicole,

Copy and paste the below code:

if ($("#request_issue_type_select").val() == "12646497724951") {
  $('.form-field.request_description label').text('Additional Notes/Description'); //Change the description field title
  $('.form-field.request_custom_fields_1500012003202 > label').text('Department'); //Change the custom field title
};

 

Thanks