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Adding Flags to Metadata using Zendesk API
已于 2021年10月28日 发布
Hi there. So I'm creating Zendesk tickets using the API in PHP, and I want to add flags:[3] to the metadata so that it shows that the ticket requester was not signed in when the ticket was created. However, I have yet to find a way to edit the metadata in this way; all of the ways that I've found to edit the metadata when creating a ticket have just added it to the 'custom' field, as opposed to actually adding this flag. Was wondering how I would go about doing this? Thanks!
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6 条评论
Erica Girges
First and foremost, welcome to the community! Thank you for posting your question. Are you using just the Zendesk API client or the Laravel Wrapper?
Erica - Dev Support
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Tommy
Hi Erica,
Thanks! I am using the Zendesk API client
-Tommy
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Erica Girges
Perfect! To understand a little more of where you're at, in your ticket audits are you able to actually see the metadata upon the ticket creation event?
Erica - Dev Support
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Tommy
Hi Erica,
I can see the metadata when I go to the /api/v2/ticketnum/audits.json (or something close to that, going off of memory), and it looks all good, but any edits I make to the metadata, it just goes to the 'custom' key, whereas I'd like to manually edit the 'flags' and 'flags_options' keys. So instead of 'custom' : {'flags' : [3]}, I'd like it to not be in the custom and instead just have 'flags': [3] within the metadata. Thanks!
Best,
Tommmy
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Erica Girges
Thanks for clarifying. Unfortunately, changing that 'custom' key isn't supported. It's just part of the metadata workflow. However, if you wanted I can pull our conversation into a ticket where you could provide more context around the functionality you're trying to achieve or code share. Maybe we can figure out a workaround together.
Looking forward to your response!
Erica - Dev Support
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Erica Girges
Request #9709039 "[Community Post] About flagged t..." was closed and merged into this request. Last comment in request #9709039:
Hi Jennifer,
Is there any way to add this flag from the Zendesk API? Currently when I try to do it, it adds the flag to the 'custom' section of the metadata, as opposed to actually editing the 'flags' section of the metdata? Thanks!
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