Via Channel API
已于 2022年2月16日 发布
Good Morning, i have a question about Via channel in Api. I try to change the via channel in a ticket by Api methods, but a can't do it. Do you now some code about this? or information related, i read the documentation oficial of Zendesk, but i don't found it.
Thank's! Atte.Lorenzo.Rodriguez
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13 条评论
Bobby Koch
1264158211329 thank you, so just to confirm - a ticket created via messaging, then the script would run to change to email - would that prevent the user from engaging back with us over messaging? If they comment on the ticket via messaging again, would it open a new one?
Any feasibility in using a webhook to make the update?
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Erica Girges
Hi Bobby and Johnny,
You could automate updating the via type field with a script via API after ticket creation. I understand that may not be ideal but it would service your need.
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Bobby Koch
6017776691482 you ever figure this out?
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Johnny Joseph
Hi Greg Katechis, can you help? Currently, tickets created via messaging lack an option to switch back to email. While I see Zendesk implementing this feature as a temporary workaround, is it feasible to automatically update all tickets logged via messaging to the email channel using the API?
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Brad Myers
We have thousands of profiles in zd that are null null or undefined undefined, is there a way to batch update the first name / last name field using email as the fixed variable? These user profiles are in the support module
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Greg Katechis
Hi Kumar! There is no way to add your own, but if you let us know what your use-case is, we can probably find another solution for you.
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Kumar B
How can I add mu own Via type,
So on ticket it will be written as, via my xyz app
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Eric Nelson
Each of these different via types is owned by different teams and many of them are not tied to a specific channel. As we work on making improvements in creating a unified experience, these will continue to be updated. I'd suggest continuing to check back as the documentation will continue to reflect the work as it gets completed.
Thanks for your patience,
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jc hernandez
Hello Tipene! I see that this list of via types was finally updated, which is a huge win! Thank you very much to your team and others who worked on this.
https://developer.zendesk.com/documentation/ticketing/reference-guides/via-types/
I would now love to know when you will finish the mapping for the via types in the "ticket created by" column. Right now there are many gaps, and multiple items that are different via IDs, but are all "web" or "api" or "voice", etc. These should each be an unique as the via ID number, otherwise it is impossible for teams to know what they are looking at. Is there a timeline for these updates?
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Tipene Hughes
Sorry for the delay in getting back to you!
The document you linked provides the full list of current channels and their corresponding Via types and Via IDs. Are you experiencing issues with updating an already existing ticket, or specifying a channel when creating a new ticket?
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