Browser Plugin Auto Text Expander Problems

Sorry to necropost, but MacOS's built-in Text Replacement functionality (search “replacement” in System Settings) no longer works in the textareas for ticket replies. They do elsewhere, like in the search bar, but that's a janky copy/paste workaround. Other tools like Alfred, and I suspect other 3rd party extensions, do work, but it'd be nice to use the available OS functionality.

Hi everyone, thanks for writing in! We see that you are experiencing some trouble with TextExpander. Upon looking into this internally, our developers are aware and they said:

Hi everyone,

Rosie here, Co-founder at Magical - Text Expander. Piping in on the issue, Zendesk did update their text editors which is the reason why other text expanders are not working. We patched a fix for this as soon as we noticed the issue. I can empathize on how frustrating this must be for you. Our engineers prioritize fixes like these because we realize our product is mission critical to our users.

If you're interested in trying Magical (it's free by the way), we have a way to quickly import shortcuts . Feel free to email me at rosie@getmagical.com if you have any questions.

Here to jump on the bandwagon too- this has been so frustrating! It also has been effecting the way it used to auto-correct misspelled words (it does the same thing, keeps the misspelled word and then the correct spelling, too) , so to me this is indicative of an issue with Zendesk and not solely related to just Text Expander. 
I appreciate they are a separate platform, and we did reach out to see if they had any ideas when this first happened but were unable to support. 
We use Text Expander on every single platform otherwise, and this is just a tedious bummer. 

Parroting everyone's concern here. Productivity has been greatly affected by whatever change that has caused the textexpander to stop working as before.

Can we hear an update from Zendesk about this issue?  I have invested money and time into our current software solutions and am not prepared to switch to using Magical Text Expander (which is not a solution at all to this problem).  I want to continue using TextExpander which runs perfectly in all other environments except for on the Zendesk Support Ticket pages.  It even works fine in this text box I am typing now.

Hi,

Thank you, Mira! That worked!

Hi guys,

We found one working plugin: Magical - Text Expander. This is by far the only such tool that's currently working properly on Zendesk. 

Hope it works out for you too!

I too have been experiencing this issue and it is quite vexing. It works fine everywhere else except Zendesk so the fault does not lie with the Text expander but with Zendesk. Auto text expander is a key tool that many customer service agents rely on. PLEASE FIX THIS ISSUE ASAP.

Or perhaps Zendesk should create their own so we don't need to use an external one.

Nick - I think your date of 3/15/21 is wrong.  I think for me, the issue started in early March 2022.  Up until then, TextExpander always worked perfectly with Zendesk