Create Child Ticket

Hi,

If you have Professional, Enterprise, or Enterprise Plus you can do this with Side Conversation Child tickets.

You can turn this on by going to the Admin Center>Objects and Rules>Settings>Side Conversation>Enable Child Tickets.

Here is a post about Side Conversation Child Tickets.

https://support.zendesk.com/hc/en-us/articles/4408836521498

Best Regards,

Kyle

Kyle Davis how did you set up a dark theme?

Hi Eduardo Cunha,

Yes, I installed a browser plugin for Zendesk that has a Dark Mode Theme

https://growthdot.com/?utm_source=darkmode&utm_medium=referral&utm_campaign=browser.

There is one for Chrome and Firefox.

Kyle Davis

Thanks a lot my friend, I've posted a topic about redirecting chats, do you think you know the answer? 

Here is the link: https://support.zendesk.com/hc/en-us/community/posts/4474386630810-How-to-redirect-live-chats-of-different-brands-