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zChat.removeTags cannot remove tags when using Agent Workspace

image avatar

test user

已于 2022年5月11日 发布

zChat.removeTags didn't work in my custom Chat Widget.

It seems issue of Agent Workspace.

Flow

1. Add Tag and start chat → A ticket with "zopim_chat" and "test_tag" tag will be created.

zChat.addTag(['test_tag'])

2. Finish chat by zChat.endChat()

3. Reload browser and initialize chat widget

constructor() {
  zChat.removeTags(['test_tag'])
}

4. Start chat without adding tag

→ A new ticket with "zopim_chat" and "test_tag" tag will be created.

Conditions

 - Using Agent Workspace

 - Start chat again in a short time from same browser (Not same session? but something is same)

0

3

3 条评论

日期
    image avatar

    Ayush Upadhyay

    Zendesk Product Manager

    Hi test user, 

    I am sorry that this did not work for you. To investigate further, we would need your account and possibly assumption access.

    May I request you to drop us a note at support@zendesk.com and we can take it further from there?

    Regards,
    Ayush

    1

    image avatar

    test user

    Hi Ayush,

    The email is no longer supported. Could you tell me other method to share my account?

    Best Regards,

    Tokutoku

    0

    image avatar

    Ayush Upadhyay

    Zendesk Product Manager

    Oh, apologies.

    On this page or on the website https://support.zendesk.com/hc/en-us, you have an option to start a conversation (through the Messaging Bubble on the bottom right) and then share the same details. That will create an internal ticket for us to ask more details.

    Regards,

    Ayush

    1

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