最近搜索
没有最近搜索
Redirect User to Bot
已回答
已于 2022年8月01日 发布
After a user starts a chat in messaging, they are never again forwarded to the bot triggers even if the ticket is closed. How can we enable this behavior?
0
1
最近搜索
没有最近搜索
已于 2022年8月01日 发布
After a user starts a chat in messaging, they are never again forwarded to the bot triggers even if the ticket is closed. How can we enable this behavior?
0
1 条评论
Greg Katechis
Hi Carlton! Because of the way that messaging works, tickets need to be in a closed status before those triggers would run again. Could you take a look at this article and let us know if you're still having the issues after following those steps?
0