Why would I use RingCentral Integration instead of Zendesk Talk?

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已于 2022年8月02日 发布

I'm working through a Zendesk implementation at my company. We already have a RingCentral implementation, primarily used to queue calls.

I'm unsure if I should pursue the Zendesk - RingCentral integration available through the Marketplace, or simply use Zendesk Talk instead. What would be the pros and cons of RingCentral Integration vs. using Zendesk Talk. I see this as a potential opportunity to drop the RingCentral licenses. 

 

Ideally, I would like to maintain the same contact number that currently routes through RingCentral. I am assuming that moving to Zendesk talk would mean a new phone number.


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