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How to export knowledge base content from your Help Center

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Franca Meggiolaro

已于 2023年1月24日 发布

Hello,

I need to download all the content of Guide.

I found an old post titled "How to export knowledge base content from your Help Center as PDF (no coding required)" that suggested to use "Knowledge Base to PDF" Zendesk App, but it has been removed from Marketplace.

Please do you have any advice?

Many thanks,

Franca

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    Christine

    Zendesk Engineering

    Hi Franca,

    Since Knowledge Base to PDF Zendesk App was developed by a third-party Developer, we do not have control over whether they'd still want to continue to offer the app in Zendesk Marketplace. Currently, it looks like they have removed it. You may reach out to the app developer directly at support@kolibridigital.com.

    These are other options for you that might help:

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    image avatar

    Franca Meggiolaro

    Dear Christine,

    thank you for your prompt and detailed answer.

    I'll follow your instructions.

    Kind regards,

    Franca

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    image avatar

    Franca Meggiolaro

    Hi Christine,

    actually the main purpose to download the articles is to forward them to the translators.

    The best would be to provide the translators with a html cleaned version and to get a translated html version to upload in Zendesk.

    Do you have any recommendation to get this result? Or does anyone have?

    Thanks,

    Franca

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    Natalia Tomchyshyn

    To export knowledge base content from your Zendesk Help Center, you can use a specialized service like Help Desk Migration. This service allows you to transfer your knowledge base data, including articles, categories, sections, and any associated metadata, with ease. It’s a great solution if you need to move content to another platform or simply back it up outside of Zendesk.

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