Feature Request: Guide Learning Paths
已于 2023年2月01日 发布
Hi!
I was wondering/requesting a way to create a learning path for new Agents to take when access an internal knowledge base in Guide. We were hoping to require new agents to take view articles in a specific order that is purposeful in delivering information without overwhelming new Agents.
Similar to how Zendesk provides learning-paths. Thoughts, suggestions, feedback?
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