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Knowledge base labels

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Elizabeth Churchill

已于 2023年2月08日 发布

Hi,

Is there a way to view all the labels that I am currently using in the knowledge base? I want to clean them up but it would be nice to see what ones are currently being used. I did try to filter articles in the knowledge base by label but not all labels are shown.

Thanks.

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    Dave Dyson (gmail)

    Community Moderator

    Hi Liz,

    You can use the List All Labels API endpoint -- if you're logged in as an agent or admin, then you can just enter https://{your subdomain}.zendesk.com/api/v2/help_center/articles/labels in your browser's URL bar and it should return you a list of all the article labels you're using in your Help Center.

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