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Unified search api 'Access denied'

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Paul Moran

已于 2023年5月24日 发布

I'm trying to use the unified search url below and I get a 403 error even though I'm logged into our zendesk hub:

/api/v2/guide/search?filter[locales]=en-us

If I try the article search /api/v2/help_center/articles/search, it works fine.

Is there a setting I'm missing?

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey, Paul!

    Sorry for the delay in someone getting back to you!

    Are you still running in to this issue? Let me know if so, and I can look in to it further for you.

    Tipene

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    Paul Moran

    Hi, it's still a problem. 

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    Walter

    I've just encountered the same issue.

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey there,
     
    Are you making the requests through something like postman or curl, or a different method? Also, the Search API requires light agent, agent, or admin access privileges. Can you confirm that the credentials passed in the request meet these requirements?
     
    Thanks!
     
    Tipene 

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    Walter

    Hi @Tipene, 

    I am accessing it as a Zendesk admin.

    Thanks

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    Tipene Hughes

    Zendesk Developer Advocacy

    Thanks for the update, Walter. Can you send a screenshot of the error as you're seeing it?

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