最近搜索


没有最近搜索

API to retrieve capacity of a group



已于 2023年6月05日 发布

Is there any API in Zendesk that can return the capacity of a group which is the max no of work items that can be assigned to a particular group (not an agent) at a specific time.


0

3

3 条评论

We do not have anything that tracks metrics at the group level at this time. 

0


Hey Greg, my team is in search of an api that can return the capacity (max no of work items that can be assigned to a particular group at a time) and availability of a group as a result we can make use of this information in a feature of our product. 

Do we have these group level apis in Zendesk or we need to work with agent level apis only.

0


Hi Yash! I'm not aware of any functionality that tracks any capacity metrics, although I could see something like this being possible to investigate yourself using custom objects. Is there something that your team has mentioned that they are using on this topic?

0


登录以发表评论。

找不到所需的内容?

新建帖子