Using URL Target to automate internal comments

Hi,

You can automatically add comments to specific tickets with the Proactive Campaigns app. It has a new automation feature, so you can use it to send emails and add internal notes in bulk. The app adds internal notes when tickets enter the list filtered by specific criteria. It's extremely simple to use!

Hey Jake Warren 

Maybe this would help:

https://support.zendesk.com/hc/en-us/community/posts/4932605159450-How-to-format-a-comment-when-using-Notify-active-webhook-action-#:~:text=tried%20it%20but%20I%27m%20getting%20an%20%22Error%20during%20transmission%3A%20HTTP%20client%20call%20failed%22%20when%20testing

 

https://support.zendesk.com/hc/en-us/community/posts/4409515186970-Create-a-private-comment-automatically#:~:text=Error%20during%20transmission%3A%20HTTP%20client%20call%20failed

 

 

Hey Yaniv Dayan

I did, I just used my own credentials. However, we do use SSO, so not sure if that has an impact on this setup.

Hi Jake Warren

I just double-checked the instructions, and it works. Have you added the Basic Authentication?