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Ticket comments API: filter by public property

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Denis Tataurov

已于 2023年8月28日 发布

The API for retrieving comments doesn't allow to show only public comments. It will be nice to have such ability. Currently there may be gaps in the response of public comments because there may be some private ones in between that should be filtered out from the response.

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    Charles Nadeau

    Zendesk Documentation Team

    HI Denis,

    You could use the "public" property of the comments in your script to filter out private comments. It might look something like this pseudo-code:

    public_comments = []
    for page in comments_request:
      for comment in page:
          if comment["public"] is True:
              public_comments.append(comment)

     

     

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    Denis Tataurov

    Hi Charles Nadeau!

    That's what I actually do right now. But it may be not a good in terms of UX. For example, there may be 20 comments returned: 3 are public and 17 are private. Hopefully it may be not visible for the end user (filtering doesn't break cursor pagination values) but could be confusing if the percentage of private comments is high

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    Dominika Jadowska

    This would actually make an amaizing feature request to be able to just

     

    <zendesk_domain>/api/v2/tickets/<ticket>/comments.json?private=false

     

    to exclude the private comments. same for public=false could be implemented with a really simple DB querry change…

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