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Can Zendesk bot start the specific Answers ?
已于 2023年10月15日 发布
My requirement detail:
1. I'm preparing Zendesk messaging bot for Hotel website.
2. When the chat widget get started, I want to display 3 menus, Answers.
2.1) Check in - customer able to self check-in by themselves. For this menu, the bot will gather required information from the customer and transfer to the agent.
2.2) Service request - customer who stay in their room able to contact support to get more service e.g. request more blanket.
2.3) General inquiry
3. For item 2.1) and 2.2) I want to prepare the QR code to comfort the customer. For example if the customer want to get service request, they just scan the QR code in their room by their mobile, then the mobile will open the hotel website and open the chat widget automatically. I understand we can add additional parameter like room number into the custom ticket field without customer to enter.
4. My purpose is when the customer scan QR like Service request, can it start the Service request flow automatically. I don't want the customer to see the main menu and select the Service Request menu.
Regards,
Pakpoom
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1 条评论
Oscar Mejias
You should definitely be able to suggest multiple answers at the same time by Defining bot behavior with answer steps.
As mentioned in the article "each answer addresses a single question your customers might ask about, and your bot can be trained to understand customer questions when phrased in different ways. You can build your own answer from scratch, or use a pre-built answer template."
I hope this helps!
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