Early Access Program: Using generative AI to expand help center content

This feature was released on March 6, 2024, and its EAP has ended. See Using generative AI to expand and enhance the tone of help center content.

Hello fellow community members!

Zendesk has launched an Early Access Program (EAP) for its innovative AI-powered text expansion feature in the Knowledge Base. The feature utilizes OpenAI’s advanced GPT technology to expand brief notes or bullet points into comprehensive paragraphs. Users can retry up to five times until they're satisfied with the expanded content.

This early access program is available for all customers on Zendesk Professional and Enterprise Plans. Participants need to register for the EAP and enable the Generative AI feature in their Zendesk Admin center to access the feature. Find out more in the following article: Using generative AI to expand help center content (EAP)

You can also find our full announcement here: Announcing EAP for expanding text with Generative AI in Knowledge

This update is part of Zendesk's commitment to leveraging AI to streamline and improve the content creation process.

Cheers!