Extract date from subject and pass it to a custom field
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已于 2023年11月01日 发布
Hello,
We have given our customers a standard subject line that they can use to raise tickets. Something like this: Booking No. // Request Type// MM-DD-YYYY
I want to extract the MM-DD-YYYY and pass that value to a custom field so that we can run SLA based on this field and prioritize case accordingly.
Please point me in the right direction on how to do this, thanks!
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