Custom fields to appear in Explore before they have data associated with them
已完成
已于 2023年11月10日 发布
"For a custom field to be accessible in Explore as an attribute, there first needs to be data associated with the field", taken from this article: I created a new custom field but it is missing in Explore – Zendesk help
I would like to pro-actively build dashboards for new custom fields on forms but as they don't appear in explore until they are used on tickets I cannot do this. Even fields that never get used are helpful to report on as I can then amend my forms to exclude fields that aren't selected over a longer period of time.
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6 条评论
Eugene Orman
Currently, custom ticket fields are synced with Explore even if they haven't been used in any tickets, but you will need to wait for the hourly/daily sync, depending on your plan, to see them in Explore. It looks like this update happened naturally, and we haven't updated our documentation to reflect it. We will update it now.
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Noelle Cheng
5895537231642 any updates on this from 2023?
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Valentina Albasini
We also agree, this would be helpful!
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Alex Miller
Yes to this!
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Shawna James
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Gwyn Mabo
Agree this would be really helpful!
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