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"Select all" option on filters

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Magdalena Primo

已于 2023年11月13日 发布

When using Beta Builder, I use the attribute "Ticket Subject" as a filter when reviewing Created Tickets. I want to choose all tickets that contain the same subject (many) but there is no option to select all when writing the subject line on the search box. I can't select them all one by one.
There should be a way to select all matching values.

Thanks!

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3 条评论

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    Shawna James

    Community Product Feedback Specialist

    Hey Magdalena, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Oskaras Belte

    Hey Magdalena, 
    Had a need for this myself to be able to exclude some options in a filter and since ZenDesk didn't release such a feature for the new dashboard builder yet, I did it myself, and I thought I'd share it. 
    Add this bookmarklet as a bookmark: 

    javascript:(function(){document.querySelectorAll('input[type="checkbox"]').forEach(cb=>console.log(cb));setTimeout(function(){document.querySelectorAll('input[type="checkbox"]').forEach(cb=>{if(!cb.checked){cb.click();}cb.dispatchEvent(new Event('change',{bubbles:true}));});},500);})();

    Simply create a bookmark with this code as the URL and it will mark all loaded options on the filter as ‘checked’, (you can bookmark any page, then r-click edit the bookmark to replace the url).  Works on the new dashboard builder both in view and edit modes. 
     

    Note: if you have many options on the filter, you might need to scroll down on the selector and click the bookmark again, to select those options that were not loaded in the popout filter selector.

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    Eugene Orman

    Zendesk Product Manager

    Oskaras, thank you for sharing this workaround. We will soon start working on the exclusion mode for the dashboard filters. So, in a few weeks, there will be no need to use the workaround.

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