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Is there a free app that can replace Cancel Ticket Submit?

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蘇詩婷

已于 2024年3月27日 发布

We have found the "Cancel Ticket Submit" app useful for its ability to review the submitted content/attachments again in a pop-up window before public reply.
Unfortunately, this app will no longer be available in August,
Do you know of any other good free apps?

https://support.zendesk.com/hc/en-us/articles/4408820281626-Using-the-Cancel-Ticket-Submit-app

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hey There,

     

    Not as of right now - but this might be something that Knots.io might be able to assist with.

     

    Brandon

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    hassan

    Hi, Brandon is correct, we would be able to help you with that here at Knots.io.

    Our pricing is very affordable and is based on usage. Please feel free to reach out to us if you're still wanting to get help with this.

    In the meantime, I also wanted to share some of our most popular apps.

    1. Optical Character Recognition (OCR): Automatically index and then transcribe attached PDF and scanned documents into the ticket.
    2. AI Ticket Autofill: Find relevant information available in the ticket and autofill the ticket, user, and organization fields in Zendesk.
    3. Knots Studio: Makes connections to automate between many different platforms and software.

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    小林正左子

    Hassan.
     

    Which of your Knots.io products can be used as the same functionality as the "Cancel Ticket Submit" app?
    I looked at the page but could not determine.
    Now that we know which products are popular, please let us know which products have the same functionality.

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