Exporting Comments into Excel

Hello Jennifer,
 
This can be accomplished using full XML export. 
 
The exported file includes the following data:
• Accounts - all the settings for your account
• Groups - detailed information about your groups
• Organizations - detailed information about your organizations
• Tickets - all the details (including comments) for all your tickets
• Users - a list of all your users (end users, agents, and admins) 
 
Also, to do a full XML export, you can go to Account > Tools > Reports > Full XML export (see example screenshot for reference)

 
Lastly, if you are an admin but unable to see this option even if the option is enabled, have the owner of your account check if there are any restrictions under the Approved email domain field (see the section: Enabling and disabling data export). You may refer to this article. 
 
For more information, please see this article. 

Hello, Jennifer!
 
A ticket has been created to further investigate this issue.