Product Feedback: Native differentiation between Authenticated and Non-authenticated end-users regarding Messaging in Explore



已于 2024年9月13日 发布

Hi Team, 

 

Currently there is no way to differentiate between Authenticated and Non-authenticated end-users in Messaging when reporting in Explore. 

We are currently looking to activate Messaging for both types of customers and therefore we will need to divide them within reporting.

 

Having some kind of native solution will really help us to determine volumes of each contact origin in terms of authenticated or not customer. 

 

We are currently being affected by this lack of functionality and subsequently looking for workarounds which we are currently in the works of.

 

Ideal solution would be to tag these interactions with a system tag, so that they can later be divided in Explore. 

 

 


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