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Feature request: Triggers and automations to allow action = Add internal note

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Ian Marston

已于 2024年10月03日 发布

Following on from https://support.zendesk.com/hc/en-us/articles/6191477770906-Recipe-Adding-comments-and-notes-to-tickets-using-triggers

It appears the ability to have the trigger/automation action to add an internal note is not available, unless AI add-on is purchased or via webhooks.
We would like this simple action to be available to all, and not limited to above please?

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