Feature Request: Preserve Line Breaks in Custom Text Fields Displayed in Guide
已于 2025年3月06日 发布
Currently, custom text fields in Zendesk do not display line breaks correctly in Guide, causing formatting issues that impact readability. This limitation affects the clarity of structured information, particularly when using lists, paragraphs, or formatted content within these fields.
Zendesk has confirmed that this behavior is working as designed, but it would greatly improve the user experience if line breaks were preserved when displaying custom text fields in Guide. We request an enhancement to support proper formatting, ensuring that line breaks are retained as they appear in the ticket or field input.
Thank you for considering this request!
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Qhianna Herrera
I have a similar issue, but it's with the article preview on the sections page, line breaks don't convert into spaces, so the final word in one paragraph is smooshed together with the first word in the next paragraph.
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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