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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

已于 2019年3月28日 发布 · Andrei Kamarouski

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

已于 2021年8月18日 发布 · Trapta Singh

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

已于 2024年1月03日 发布 · Brandon (729)

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

已于 2024年1月15日 发布 · Abdelhameed Khaled

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

已于 2024年2月08日 发布 · Trae McConniel

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Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

已于 2024年6月18日 发布 · Ifra Saqlain

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

已于 2024年10月02日 发布 · Matthew Toenjes

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Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

已于 2013年8月21日 发布 · Jennifer Rowe

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I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

已于 2025年2月05日 发布 · Jeff Hubbard

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We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

已于 2025年2月19日 发布 · Ross Thomas

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