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Discussion - Tips and best practices from the community
Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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One metric that is frequently used in support centers is "Live Answer Rate" - IE - the number of calls answered live ...
已于 2020年8月30日 发布 · Brandon Tidd
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The goal In this tip I'm going to take you through the process of adding a custom theme selector to your Zendesk Guide. ...
已于 2018年8月25日 发布 · Christopher Stock
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Hey everyone, a couple of weeks ago I was wondering how I could back up all my knowledge base content and after some res...
已于 2017年7月07日 发布 · Philipp Sondras
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Hudson is a well-structured and user-experience focused paid theme for Zendesk Guide.It feels fresh, playful and it is...
已于 2018年2月27日 发布 · Lotus Themes, Zendesk partner for Help Center design and customization
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The Goal One of the most difficult transitions for me from Insights to Explore was understanding how all of the "calcula...
已于 2021年1月18日 发布 · Chris Bulin
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Hi Everyone, I hope you will like this tip. Now you can show your Help Center "Knowledge base category with sect...
已于 2019年9月30日 发布 · Zendesk Support Theme
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Recently we’ve come across a very common use case: People often have customer data in a Google Docs Spreadsheet. This ma...
已于 2018年5月29日 发布 · Alice
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Often, a requester will request something within an existing ticket. I cobbled something together that allows you to cre...
已于 2020年3月10日 发布 · Kevin Ford
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You can now use FactBranch to automatically look up data in an SQL database and save that data into Zendesk ticket field...
已于 2020年11月27日 发布 · Alice
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The Goal Arranging Attributes into Groups and Sets gives you more flexibility in how you present your data and can make ...
已于 2021年2月09日 发布 · Chris Bulin
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