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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      How to initialize or fix the phenomenon of looping to the wrong page after logging in after setting SSO
      已回答
      Dear Team, Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO? Currently, we can...

      已于 2023年7月24日 发布 · IT Helpdesk

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      Which charging plan of Zendeck can support the help center to be publicly viewed?
      已回答
      as above

      已于 2023年8月11日 发布 · xiao cliff

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      Reviewing unfinished work in sandbox pre-refresh
      已回答
      I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the proj...

      已于 2023年7月07日 发布 · mfg

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      Need help changing one of my brand's prefixes.
      已回答
      Hi all, Hoping someone can help me here, I can't get a response from Zendesk on this for some reason. Can someone tell...

      已于 2023年12月29日 发布 · Nate Moss

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      Routing Flow Assistance
      已回答
      Hello,  I am looking to create a flow in which tickets that are in a general initial queue (current) can be routed to v...

      已于 2023年10月12日 发布 · Sandoval Perreira

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      Sandbox Question
      已回答
      If we choose the Metadata Sandbox are end users still copied over? Do we have the ability to create end users in the Sa...

      已于 2023年10月09日 发布 · Cassandra Anton

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      Using SSO for End Users
      已回答
      We have SSO enabled but it appears enabled only for agents. I changed the setting to the Help Center to 'require sign i...

      已于 2023年9月13日 发布 · Alyssa Truesdale

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      Zendesk end-user authentication
      已回答
      If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented? In the admin centre end-user...

      已于 2023年8月01日 发布 · Welly Wind

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      Can not login mobile application
      已回答
      Dear, I can login zendesk on laptop web browser not can not with the mobile application. My email: dong.nguyen@munters.c...

      已于 2023年7月13日 发布 · Dong Nguyen

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      Comment

      Users PRofile no longer showing Guide, or Reporting Icons
      已回答
      We have a end user who use to be able to view reports. He had the 2 icons on the left hand menu page but now they illumi...

      已于 2023年7月06日 发布 · Jabari Sparkman

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