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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Bot Flow Builder Management by APIs
      已回答
      Hi, I'm wondering if there is a way (either currently or planned) to access and edit Flow Builder flows with APIs? We'...

      已于 2022年5月10日 发布 · Cheryl Lane

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      Trigger when a ticket has not been assigned from a group to an individual user within the group
      已回答
      We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that spec...

      已于 2022年6月23日 发布 · Sara Pearson

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      Adding CSAT to Agent Signature
      已回答
      We are looking to embed our CSAT survey into our Agent signature.Typically, this is done through a separate email after ...

      已于 2022年7月27日 发布 · Michael Duran

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      Can I do this with Flow Builder
      Hi Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in...

      已于 2022年7月05日 发布 · Darren Blakemore

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      Comment

      Does "Hours since closed" also catch un-closed tickets?
      已回答
      Looking to setup a View that shows all tickets (of specific criteria) that are un-closed or recently closed. Originally ...

      已于 2022年6月23日 发布 · Ryan P.

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      Is it possible to check the effectiveness of the answer bot?
      已回答
      Hi, Is it possible to somehow check the effectiveness of the answer bot? For example, statistics on how many total use...

      已于 2022年6月10日 发布 · Ignas

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      Comment

      Chatbot customization
      已回答
      Hello,  We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize...

      已于 2022年6月03日 发布 · Freyja

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      Trying to create a trigger that will auto-select a form based on answer bot flow
      已回答
      I have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someo...

      已于 2022年5月20日 发布 · Trudy Slaght

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      CSAT update notification triggers
      已回答
      Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from t...

      已于 2022年5月18日 发布 · David Brown

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      Adding Previous Conversation Directly into CSAT Follow-Up
      已回答
      We are looking into putting the previous conversation into our CSAT follow-up.  At the moment we use the placeholder {{...

      已于 2022年5月12日 发布 · Michael Duran

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