Wie kann ich mein Abonnement aktualisieren?

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10 Kommentare

  • Jürgen Minten

    Hallo Frau Varenkamp.

    Ich habe die Adminrechte von unserem Konto mit Nummer 463262 von der ISEKI-Maschinen-GmbH übernommen.

    Unsere Lizenzen laufen am 01-23-2023 aus. Gerne würde ich von Ihnen ein Angebot erhalten. Das Angebot erweitern Sie bitte um 3 Lizenzen. Somit bieten Sie mir bitte 7 Lizenzen an.

    Vielen Dank.

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  • Beto
    Zendesk Customer Care

    Hi Jürgen! I hope you are well!

    I have just created a ticket on your behalf, and will be assigning it to your Account Executive shortly, who is the person in charge of helping you with changes to your subscriptions. They will be able to help you with your question and should be in touch soon.

    I hope this was helpful!

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  • Jürgen Minten

    Dear.

    Unfortunately I haven't received an offer yet.

    From 01/24/2023 I would like to work with 7 licenses.

    Please send me an offer immediately.

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  • Brett Bowser
    Zendesk Community Manager
    Hey Jürgen,

    It looks like you have a ticket open with our Sales team regarding your invoice. They will follow up with you shortly to get you the information you're looking for.
     
    Thanks for your patience1
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  • Jürgen Minten

    Dear.

    I've been waiting for help since December 28th, 2022. I would like to point out that my existing licenses will expire next week.

    I would like to continue working with 7 licenses from January 24th, 2023. How does this work?

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  • Jürgen Minten

    Hi.

    I still haven't received any reply or solution. The support is not good in this case.

    You are welcome to contact me or give me a call.

    Since I couldn't wait any longer, I changed the licenses myself and assume that the price has not changed.

    Please check the account and confirm the change. Then please send me a new invoice.

    From January 24th over 7 licenses.

    Many Thanks.

    Regards

    Jürgen Minten

    j.minten@iseki.de

    0049 (0)2159-5205-123

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  • Jürgen Minten

    Hi.

    I received an invoice with no. INV09451727_463262_01192023 yesterday. Unfortunately, this was completely wrong.

    I'm a bit worried now as I haven't received any support for almost 1 month to get my query resolved.

    Maybe it's me who doesn't explain my request well. Here is my request again.

    Until January 23rd, 2023 we work with 4 licenses. From January 24th, 2023 we would like to work with 7 licenses.

    Please correct your offer from yesterday.

     

     

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  • Brett Bowser
    Zendesk Community Manager
    Hey Jürgen Minten,

    I'm still looking into this internally. I'm following up with your AE and will share more information as it becomes available.
     
    Appreciate your patience!
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  • Barbara Neu

    Wo ändere ich die Einstellungen für die Ankündigungen per E-Mail? Ich sehe in meinem Support-Konto, dass ich 6 Abonnements habe, weiß aber nicht wie ich sie abstelle. Danke

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  • Stephan Ossowski
    Zendesk Customer Care
    Hallo Barbara,

    ich werde bezglich dieses Beitrags mal ein Ticket erstellen und möchte Sie bitten, Ihr Email-Postfach bzgl. einer Email von mir zu beobachten.

    Liebe Grüsse,

    Stephan
    0

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