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Verwenden der Zwei-Faktor-Authentifizierung zur Anmeldung bei Zendesk Support

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Charles Nadeau

Zendesk Documentation Team

Bearbeitet 24. Juli 2025

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49 Kommentare

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      Richard Leomo

      What if your 2FA Google Authenticator stop working?  How can I reset them to restart the 2FA code?

      0

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      Carl Test Agent

      Can you enable / setup 2FA for the entire team or does this need to be enabled individually per team member?

      1

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      Rohit Kumar Singh

      Don't have your phone?

      You can always enter a recovery code in the box above.

      0

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      Olivia Lasala

       

      Hello,

      Is it possible to make sure 2FA is only turned on for agents/admins and not end users? When checking the box to turn it on in the admin center (Security→Advanced→Authentication) , it's asking me to choose Session Expiration time for both admin/agents AND end users. 

      Does this indicate it will be turned on for both? How do I make sure this doesn't happen? 

      Thank you.

      2

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      Vladislav Ilin

      For some reason, there is no 2fa on my page. See below

       

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      Dana B

      Thank you, Dainne Lucena

      I would strongly encourage Zendesk to re-enable this. We have a 7 day a week support desk and there are no admin or owner of the account on the weekends. Agents should have the ability to download their own codes. Is there a reason for the change? 

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      Dainne Kiara Lucena-Laxamana

      Hi 1263213804129 , 

      At the moment, that's the only place where agents & admins can download their recovery codes. If they don't have access to their profile, the account owner or one of the admins can get a recovery code for them in their stead: Getting a recovery code for somebody else

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      Dana B

      This is no longer an option for agents: 

      "After you're signed in, you can get another set of recovery codes from your user profile page as follows, as it asks to only change the way you receive recovery codes:

      1. In the Zendesk Support agent interface, click your profile icon in the upper-right and select View profile.
      2. Click the Security Settings tab.
      3. In the Two-Factor Authentication section, click Manage.
      4. Click Download recovery codes."

      Please advise how an agent can download recovery codes ASAP as I am going on vacation and I want to remind the agents how to do this in advance. 

       

      Thank you

      Dana

      1

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      Dália Santos

      Oi Jarthur 👋🏽
       
      Você como administrador pode ativar a autenticação em dois fatores para toda a conta exigindo a mesma seguindo este passo a passo: Exigência de autenticação de dois fatores na conta
       
      Minha sugestão é que antes dê uma olhada nos Fatores importantes antes de você ativar a autenticação de dois fatores para seu conhecimento.
       
      Espero que ajude.

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      jarthur

      Boa tarde! 

      Preciso que a autenticação MFA seja habilitada ou desabilitada apenas pelo Administrador, é possível? 

      Tenho um cenário de uso que é obrigatório usar dupla autenticação e o agente não poderá desabilitar isso. 

      Aguardo e obrigado!

      -1

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