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CC all/select users in an organization when a ticket is created under that organization



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Kyle Pinkley

Zendesk Luminary

Gepostet 19. Jan. 2021

When a ticket is created I would like the option to CC all users (or select users) in the organization anytime a ticket is created by another user under that organization.

I asked in Zendesk chat today (#626432) and was told this isn't possible and to post here (Zendesk Product Feedback forum). This is similar to https://support.zendesk.com/hc/en-us/articles/228431828-Can-I-automatically-CC-all-users-in-an-organization-.


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