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Customer email auto-relply problem. Duplicate tickets and go in a loop.

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Loris Modena

Gepostet 30. Aug. 2021

I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicated. A reply ticket and an auto-reply ticket for their email. In some cases a loop is generated, a ticket is created for each auto-raply response of the customer's email.

How do I resolve?

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    Pedro Rodrigues (opservator.com)

    Community Moderator

    Hi @..., here's a couple of articles about this topic:

    The second article's comments section contains some useful suggestions (ie. Graeme's and Danielle's).

    Hope this helps!

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