Zendesk Newbie here.
We have a number of contractors for various things, but one thing that keeps happening is that when we send an email to one of them they send an automated response.
Zendesk isn't picking this up and is login it as a new ticket, sending the confirmation ticket, then getting another auto-response, generating a ticket etc... eventually the other end hits its spam limit and blocks it... Causing more problems.
The response emails have no reference to the initial email but are identical every single time.
Its a mailbox we have to monitor so blacklisting it isn't an option.
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