[Messaging] Auto detect website language?

24121804728 To confirm we are on the same page, you mean auto translate works for flow builder too? or just works on the answer bot response, thanks

That's correct. Answer Bot language is determined by the browser locale.

For example, if the end-user browser language is in French, when they open up the web SDK, Answer Bot will be rendered in French. 

24121804728 You mean the flow will translate according to the language of customer's browser but not the language customer is using in the bot?

Auto-translation in Flow Builder translates your flow into 18 supported languages. Depending on the browser locale, Answer Bot is able to talk to your end-users in the matching language and that includes having "was it helpful' translated into the local language. 

Hi 24121804728,

Thanks for the reply. 

I have checked with your help desk colleague before, he was telling me the auto-translation only works after customer has been directed to an agent, therefore it won't translate the "Was it helpful". Is that true? Please clarify, thanks.

Regards,

Ashley

Hi Ashely, 

The "was it helpful" text after articles should be translated. Could you confirm that you've enabled the auto-translation feature in Flow Builder