Feature Request: Add a placeholder about the previous status before the change is made

Based on https://support.zendesk.com/hc/en-us/articles/203662116?page=2#comment_360004855674

Submitted on behalf of myself and @...

Feature Request:

Add a placeholder about the previous status before the change is made

Description/Example/Use Cases/Proof of End-Users Requesting:

https://support.zendesk.com/hc/en-us/articles/203662116?page=2#comment_360004855674

Use Case:

Our organization would like the ability to make a trigger based on not only the status that was changed from but also a previous status.