Create report from two different datasets
Beantwortet
Gepostet 25. Sept. 2020
I would like the ability to create a query using metrics from two different datasets. For example, creating a query for tickets with Knowledge Capture activity (Guide dataset) compared to total tickets created (Support dataset).
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45 Kommentare
Louis Evangelista
Yes it would help in agent metrics and KPI for time tracking.
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Alina Lushnikova
Strongly agree, joining datasets would solve so many problems for us! For example, we want to report on SLA by channel: emails (in-built SLAs), phone calls and chats (custom metrics built on the first reply time thresholds). Creating one query for all these metrics is easy and natural in Insights - and absolutely not possible in Explore. Would love to see an ETA on this.
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Kalle Windefalk
I would like to be able to report on linked article tickets where the link is private or public.
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Alexey Krasnichenko
I would love to see it too
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Kalle Windefalk
+1
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