Solved ticket with missing mandatory fields - ability to edit it EVEN if some custom fields do not exist/are filled

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Tomer Ben Arye

Gepostet 22. Feb. 2022

What do we know?

a CUSTOMER can resolve a ticket (see pic below) w/o filling the needed fields that an agent needs to fill, so, there is an (internal) API to do so.


What do we need?

A solution to update ticket custom fields EVEN if some custom fields do not exist/are filled.
(Usually, this will take place when the ticket is in SOLVED status)

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