(1) Image inclusion:
Please include images in the ticket printing function in Support. The way it works today is essentially nothing more than a print of the email communication string. This is not sufficient. I would like to utilize the print to pdf function, and much of the context of the tickets in my use case involves discussion about attached or inline images. I would like to be able to guide my agents to print to pdf so that they may include the ticket details in any reports they may create for archival in our other business systems, however with out this context the info is incomplete.
(2) Optional internal comment inclusion:
Please make it optional, or at least possible, for the agent to include internal comments when they so choose.
(3) Optional side conversation inclusion:
Please make it optional, or at least possible, to show side conversation emails and tickets, or at least show reference in the print that they occurred, like inclusion of the hashtag-ticket number in the correct place where it initiated.
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