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Zendesk - How to detect if I Change (before submit) Requester Name in opnened Tickets.
Beantwortet
Gepostet 25. Juli 2022
Hi everyone,
I have a server side app, which display customer info such as name, id, email etc based on currently opened ticket.
My next task is to update the Requester name in Zendesk App ( server side app ) if i made changes in Ticket Requester before submit.
is that possible?
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5 Kommentare
Tipene Hughes
Hey richestsoft dev!
Changes you make to the requester of a ticket will be available to the ticket.requester object immediately, even before you hit submit. This means that you'll be able to access the new requester data in your app and manipulate as needed be prior to the ticket being saved e.g:
I hope this helps! Feel free to reach out with any questions.
Tipene
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richestsoft dev
Thank you for you response.
This is not working for me when I change requester name.
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richestsoft dev
I am sharing my script what i am trying to do.
Its a server side app developed in nextJs
in the html section
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richestsoft dev
Update
the following worked for me.
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Tipene Hughes
Hey richestsoft dev,
Thanks for the update - I'm glad you've got it working!
Have a great day :)
Tipene
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